The Malta Marriott Resort & Spa is seeking an experienced and passionate Head Concierge to lead our Concierge team and deliver exceptional, personalized guest experiences that exceed expectations.
As Head Concierge, you will oversee all Concierge operations, ensuring guests receive accurate information, tailored recommendations, and seamless assistance throughout their stay. You will play a key role in driving guest satisfaction, fostering team excellence, and upholding Marriott's renowned service standards.
Key Responsibilities
- Lead, coach, train, and develop the Concierge team.
- Deliver exceptional, personalized service to all guests, including VIPs and repeat visitors.
- Provide expert recommendations on local attractions, dining, events, transportation, and experiences.
- Proactively anticipate guest needs and arrange customized services.
- Maintain the daily operation and presentation of the Concierge Desk.
- Build strong relationships with internal departments and external service providers.
- Drive upselling opportunities and enhance guest experiences.
- Monitor guest feedback and implement continuous service improvements.
- Ensure compliance with Marriott standards, policies, and procedures.
- Assist with luggage handling and storage when required.
What We Are Looking For
- Previous experience in a Concierge or luxury hospitality leadership role.
- Excellent communication and guest service skills.
- Strong knowledge of local attractions and services.
- A proactive, professional, and team-oriented approach.
- Passion for creating memorable guest experiences.
What We Offer
- Career growth opportunities within Marriott International.
- Ongoing training and development.
- A dynamic and supportive work environment.
- Competitive employee benefits and recognition programmes.
If you are passionate about hospitality and have the leadership skills to inspire a high-performing team, we would love to hear from you!