Malta Marriott Resort & Spa

An outstanding opportunity has arisen for a Group Sales Manager, within the Sales &amp; Marketing Department of Malta Marriott Resort &amp; Spa, one of Malta’s leading 5-Star properties and part of Marriott International - the world’s largest hospitality company, with Marriott Hotels being one of the most recognizable within its portfolio of over 30 diverse brands.
Working within the Sales team, this position carries the responsibility of handling Group Sales, while looking at maximizing revenue from defined market segments. Fostering and nurturing relationships with key clients and accounts; proactively uncovering new prospects / accounts; and maximizing conversion of business aligned to the hotels’ budgetary goals, are all essential functions in the role.&nbsp;
Main Responsibilities:
•	Representing Marriott International worldwide, promoting the quality image of the company at every opportunity and uncovering additional leads for the Malta Marriott Resort &amp; Spa.&nbsp;&nbsp;
•	Manage relationships with pre-determined number of market segments, together with Destination Management Company (DMC) managed accounts and Marriott Global Sales Office (GSO) counterparts to ensure maximum yield and opportunities are tapped into, in line with budgetary objectives.&nbsp;
•	Handling Group business, ensuring that budgeted revenues are achieved, whilst looking into new markets.
•	Conducting Sales trips and attending Trade shows, ensuring that the quality image of the organization is portrayed, and that every opportunity is taken to promote the Hotel.&nbsp;
•	Proactively prospecting new accounts and following the sales process through to convert into ‘producing’ accounts.&nbsp;
•	Teaming up with local DMCs on occasion to attend a trade show/ sales trip with the scope of maintaining and growing business relationships.&nbsp;
•	Organising/ hosting a number of events for clients/ local DMCs and supporting the hotel with any other Marketing events taking place throughout the year 
The ideal candidate should have:
•	A relevant bachelor's degree, ITS or a similar diploma;
•	Previous experience in a 4 or 5 star hotel would be considered an asset;
•	Experience using Opera Sales and Catering and PMS;&nbsp;
•	Excellent administrative and organizational abilities;
•	Exceptional communication and presentation skills, together with an excellent ability to build relationships, with a positive approach towards both external and internal guests;
•	Possess excellent negotiating skills, with the ability to work unsupervised using own initiative;
•	An excellent command of the English language. Knowledge of other languages will also be considered an asset.
•	Candidate must exhibit strong personal confidence and good presentation skills, willingness to learn continuously and having a structured approach to planning, being a team player and able to work independently and under pressure.

An outstanding opportunity has arisen for a Group Sales Manager, within the Sales &amp; Marketing Department of Malta Marriott Resort &amp; Spa, one of Malta’s leading 5-Star properties and part of...

Groups Sales Manager

At Malta Marriott Resort &amp; Spa, we seek people who are positive, creative, dedicated and passionate about everything they do and who are proud to be associated with one of the most recognisable hospitality brands in the world. This is where you come in.
An exciting opportunity has arisen for a Receptionist to join Malta Marriott Resort &amp; Spa.&nbsp;
We are seeking a professional Receptionist to manage the seamless arrival and departure of all guests. You will be responsible for delivering efficient front desk operations, handling guest inquiries with care, and ensuring that all services provided consistently meet Marriott standards. Through excellent communication, attention to detail, and a guest-focused approach, you will contribute to an exceptional and welcoming experience that meets and exceeds guest expectations.
ESSENTIAL FUNCTIONS:
<ul>
<li>Be knowledgeable on all Front Office Standard operating procedures and systems used.&nbsp;</li>
<li>Maintain good working relationships and open lines of communication with all other departments and own team. 									</li>
<li>Verify that accurate room status counts are taken at the proper times and that the information is relayed to those concerned.</li>
<li>Maintain continuous contact with Hotel Guests to ensure that any problems or guest challenges are quickly, efficiently and courteously.</li>
<li>Work within the Hotel budget, practice selling techniques, maintain continuous control of the Room allocations.</li>
<li>Ensure that all cashing and credit policies are followed.</li>
<li>Wear proper uniform at all times.</li>
<li>Provide information about our hotel, available rooms, rates and amenities</li>
<li>Work under the direct supervision of your superior</li>
<li>Meeting and exceeding Marriott Bonvoy Guest thresholds.&nbsp;</li>
</ul>
REQUIREMENTS:
<ul>
<li>Have previous similar experience within a 5-star hotel environment&nbsp;</li>
<li>Have excellent communication skills&nbsp;</li>
<li>Be able to address guests' needs and demands&nbsp;</li>
<li>Have an eye for detail and a smart appearance&nbsp;</li>
<li>Be a Team player&nbsp;</li>
<li>Flexible with working hours</li>
</ul>

At Malta Marriott Resort &amp; Spa, we seek people who are positive, creative, dedicated and passionate about everything they do and who are proud to be associated with one of the most recognisable...

Receptionist

At Malta Marriott Resort &amp; Spa, we seek people who are positive, creative, dedicated and passionate about everything they do and who are proud to be associated with one of the most recognisable hospitality brands in the world. This is where you come in.
An exciting opportunity has arisen for a Concierge to join Malta Marriott Resort &amp; Spa.&nbsp;
We are seeking a professional Concierge to assist guests with personalized recommendations, reservations, and general inquiries. With strong local knowledge, excellent communication skills, and a passion for service, you will ensure each guest enjoys a seamless and memorable stay that reflects Marriott’s commitment to exceptional hospitality.
ESSENTIAL FUNCTIONS:
<ul>
<li>Be fully proficient in Concierge SOPs and all relevant hotel systems.</li>
<li>Provide exceptional, personalized service and handle guest inquiries professionally.</li>
<li>Maintain strong knowledge of local attractions, dining, events, and transportation options.</li>
<li>Coordinate and confirm reservations, transportation, tours, and special arrangements.</li>
<li>Build positive relationships with internal departments and approved external partners.</li>
<li>Keep the Concierge Desk organized, stocked, and presentable.</li>
<li>Anticipate guest needs and tailor services accordingly.</li>
<li>Promote and upsell hotel services and amenities.</li>
<li>Assist with guest arrivals, VIP preparations, and special requests.</li>
<li>Manage guest messages, parcels, and deliveries securely.</li>
<li>Support goals related to guest satisfaction, Bonvoy recognition, and service excellence.</li>
<li>Maintain professional appearance and adhere to grooming standards.</li>
</ul>

Concierge

At Malta Marriott Resort &amp; Spa, we seek people who are positive, creative, dedicated and passionate about everything they do and who are proud to be associated with one of the most recognisable hospitality brands in the world. This is where you come in.
An exciting opportunity has arisen for a Gym Instructor to join Malta Marriott Resort &amp; Spa.&nbsp;
The Gym Supervisor ensures the fitness centre runs smoothly by overseeing daily operations, maintaining cleanliness and safety, and delivering excellent guest service. The role includes supervising gym activities, supporting staff, promoting services, handling basic admin and reception duties and assisting the Spa &amp; Fitness Centre Manager to provide an outstanding guest experience.
Essential functions:
<ul>
<li>Responsible in promoting the Fitness area to maximize profitability.</li>
<li>To design fitness programmes for both membership clients and hotel guests.&nbsp;</li>
<li>Responsible for the administration of goods, requisition inventories and cost.&nbsp;</li>
<li>To ensure the guests are kept informed of all Fitness and Spa activities and developments.</li>
<li>Day to day responsibility for equipment, cleanliness and hygiene of the premises.&nbsp;</li>
<li>To maintain a high standard of appearance and personal hygiene.</li>
<li>Ensure that all gym equipment is regularly cleaned, maintained and stored correctly.</li>
<li>Assist the Gym Manager in the marketing plan and its activities and be responsible for the promotion of the plan&nbsp;</li>
<li>To constantly be aware of innovations within the industry.</li>
<li>Responsible for all stock control within the Fitness Area.</li>
<li>To deal with all problems, enquiries and complaints from Fitness and Spa clientele.</li>
<li>To attend several meeting as required.</li>
<li>Ensure that the Health and Safety Policy and procedures are adhered to, in particular with relation to cleanliness and hygiene.</li>
<li>To be aware of the treatments and services offered, and any promotions that may be on offer at the time.</li>
<li>Responsible for maintaining the high standard of service within the Fitness and Spa area.</li>
<li>To retain a high standard of work ethic in line with company policies</li>
</ul>
Requirements: 
<ul>
<li>Level 2 Gym Instructor qualifications;&nbsp;</li>
<li>Has 1 year of experience within a similar role;&nbsp;</li>
<li>Excellent customer service;&nbsp;</li>
<li>Good level of written and spoken English (other languages are considered as an asset);&nbsp;</li>
<li>Have knowledge of gym equipment &amp; able to provide fitness programmes;&nbsp;</li>
<li>Be flexible with the working hours and be able to work weekends and holidays.</li>
</ul>

Job Opportunities

Groups Sales Manager

Receptionist

Concierge

Gym Instructor