Malta Marriott Resort & Spa

At Malta Marriott Resort &amp; Spa, we seek people who are positive, creative, dedicated and passionate about everything they do and who are proud to be associated with one of the most recognisable hospitality brands in the world. This is where you come in.
An exciting opportunity has arisen for an AYS Agent (telephone operator) to join Malta Marriott Resort &amp; Spa.
We are seeking a professional and guest-focused AYS Agent to serve as the main point of contact for our guests, handling calls and requests efficiently while delivering exceptional service. Through excellent communication skills and a passion for hospitality, you will ensure that every guest interaction reflects Marriott's commitment to excellence and exceeds expectations.
Main responsibilities: 
<ul>
<li>Answer, record and process all guest requests, questions, or concerns via telephone, email, chat and mobile communication devices.</li>
<li>Operate telephone switchboard, process guest requests for wake-up calls and connect and direct calls to the appropriate extension.</li>
<li>Receive, record and relay messages accurately.</li>
<li>Log all guest requests or issues into the system, contact the appropriate individual or department (e.g. Porter, Housekeeping), and follow up with guests to ensure their request has been resolved to their satisfaction.</li>
<li>Provide information to guests about room features, property amenities, and local areas of interest.</li>
<li>Process room service orders, answer questions on menu selection and record transactions in point-of-sale system.</li>
<li>Liaise continuously and efficiently with the Room Service to make sure that all orders are processed immediately and within the standards of Malta Marriott.</li>
<li>Assist guests as required</li>
<li>Follow all company policies and procedures.</li>
<li>Ensure uniform and personal appearance are clean and professional. </li>
</ul>
What we’re looking for: 
<ul>
<li>Able to work on own initiative, as well as in a team.&nbsp;</li>
<li>Be clean, tidy and well organised.&nbsp;</li>
<li>Able to communicate fluently in English.&nbsp;</li>
<li>Strong communication skills.</li>
<li>A team-first attitude.</li>
<li>A gift for paying attention to the smallest details.</li>
<li>Exercise good judgment and maintain a professional demeanor.</li>
<li>Proficient in use of hotels systems.</li>
</ul>

At Malta Marriott Resort &amp; Spa, we seek people who are positive, creative, dedicated and passionate about everything they do and who are proud to be associated with one of the most recognisable...

AYS Agent FT (Telephone Operator)

At Malta Marriott Resort &amp; Spa, we seek people who are positive, creative, dedicated and passionate about everything they do and who are proud to be associated with one of the most recognisable hospitality brands in the world. This is where you come in.
An exciting opportunity has arisen for a Guest Relations Executive within the Front Office Department of the Malta Marriott Resort &amp; Spa, part of Marriott International and one of Malta’s leading 5-star hotels.
The Guest Relations Executive is responsible for ensuring a positive and memorable guest experience by providing personalized service and handling guest requests, feedback and concerns professionally. The Guest Relations Executive must demonstrate excellent communication skills, a proactive attitude and a commitment to guest satisfaction, working closely with all departments to ensure service excellence throughout the guest journey.

ESSENTIAL FUNCTIONS: 
<ul>
<li>Deliver exceptional guest service and handle guest requests, feedback and complaints.</li>
<li>Build positive relationships with guests, including VIPs and long-stay guests.</li>
<li>Promote hotel facilities and services to enhance the guest experience.</li>
<li>Prepare VIP amenities and coordinate guest preferences with relevant departments.</li>
<li>Support Front Office operations and maintain effective communication across the hotel.</li>
<li>Ensure compliance with hotel policies, procedures and safety standards.</li>
<li>Assist with operational duties as required.</li>
</ul>

REQUIREMENTS:
<ul>
<li>Previous experience in a similar role, preferably in a hotel or similar environment.&nbsp;</li>
<li>Good problem-solving skills with attention to detail.&nbsp;</li>
<li>Ability to work independently and as part of a team.&nbsp;</li>
<li>Good communication skills and a professional, service-oriented attitude.&nbsp;</li>
<li>Flexibility to work shifts, including weekends and holidays if required.&nbsp;</li>
</ul>

Guest Relations Executive

An excellent opportunity has become available for an Accounts Clerk to join the Finance Department at the Malta Marriott Resort &amp; Spa on a part-time basis.
This is an entry-level position, ideal for individuals who wish to begin their career in the hospitality industry with one of the world’s largest hotel groups. Reporting directly to the Director of Finance, the selected candidate will be responsible for compiling financial information, preparing reports, and supporting the department with a range of accounting and administrative duties.&nbsp;
Key Responsibilities:
•	Maintain accurate financial records and transactions
•	Compile data and prepare weekly and monthly reports and summaries
•	Reconcile various accounting transactions
•	Liaise with other departments to follow up on discrepancies
•	Carry out a range of clerical and administrative tasks in support of the Finance department
Requirements:
•	Strong personal confidence with good presentation skills
•	Well-organised, deadline-driven, and willing to learn continuously
•	Structured approach to planning, with the ability to work both independently and as part of a team
•	Capable of working effectively under pressure
•	Exceptional attention to detail
•	Working knowledge of computer applications, including Microsoft Office; familiarity with accounting software is considered an asset

An excellent opportunity has become available for an Accounts Clerk to join the Finance Department at the Malta Marriott Resort &amp; Spa on a part-time basis.
This is an entry-level position, ideal...

Job Opportunities

AYS Agent FT (Telephone Operator)

Guest Relations Executive

Accounts Clerk (PT)