At Malta Marriott Resort & Spa, we seek people who are positive, creative, dedicated and passionate about everything they do and who are proud to be associated with one of the most recognisable hospitality brands in the world. This is where you come in.

An exciting opportunity has arisen for an AYS Agent (telephone operator) to join Malta Marriott Resort & Spa.

We are seeking a professional and guest-focused AYS Agent to serve as the main point of contact for our guests, handling calls and requests efficiently while delivering exceptional service. Through excellent communication skills and a passion for hospitality, you will ensure that every guest interaction reflects Marriott's commitment to excellence and exceeds expectations.

Main responsibilities:

• Answer, record and process all guest requests, questions, or concerns via telephone, email, chat and mobile communication devices.
• Operate telephone switchboard, process guest requests for wake-up calls and connect and direct calls to the appropriate extension.
• Receive, record and relay messages accurately.
• Log all guest requests or issues into the computer, contact the appropriate individual or department (e.g. Porter, Housekeeping), and follow up with guests to ensure their request has been resolved to their satisfaction.
• Provide information to guests about room features, property amenities, and local areas of interest.
• Process room service orders, answer questions on menu selection and record transactions in point-of-sale system.
• Liaise continuously and efficiently with the Room Service to make sure that all orders are processed immediately and within the standards of Malta Marriott.
• Assist guests as required
• Follow all company policies and procedures.
• Ensure uniform and personal appearance are clean and professional.
• Proficient in use of hotels systems.
  

What we’re looking for:

• Able to work on own initiative, as well as in a team. 
• Be clean, tidy and well organised. 
• Able to communicate fluently in the Maltese and English. 
• Strong communication skills 
• A team-first attitude 
• A gift for paying attention to the smallest details 
• Exercise good judgment and maintain a professional demeanor