Kindly note the minimum commitment for this internship is 4 months.

BRIEF ROLE

As a Front Office intern at Malta Marriott Hotel, you are expected to collaborate with our Front Office Team in the stages of providing an exceptional experience from check-in through check-out. This internship will help you to acquire Front Office-related skills and knowledge on various aspects of your career. Also, your role is to support the Team with daily administrative duties in developing and implementing procedures.

RESPONSIBILITIES

• Helping with the day-to-day running of the department including mailings, answering the phone, and filing
• Understand and operate the Hotel´s Property Management System
• Know room locations, types of rooms available, and room rates, as well as other services of the property
• Familiarize yourself with our Marriotts Bonvoy Loyalty programs
• Learn to ensure high quality and consistency of service as per Hotel’s standards
• Register guests and assigns rooms as well as accommodate special requests whenever possible
• Offer personalized service to every guest
• Coordinate room status updates with the Housekeeping other department such as Restaurant, Maintenance & Reservation
• Know safety, emergency, and accident procedures & prevention policies
• Welcome guests and colleagues in a polite and friendly manner

Please note that accommodation, remuneration, or salary are not provided for interns.